Returns & Refunds
Last updated: October 2026
We want you to be happy with every order. This page explains what we can take back and how to ask.
Sealed products
Unopened products in their original sealed packaging can be returned within 7 days of delivery.
Opened products
For hygiene and safety reasons we cannot accept returns of cosmetics that have been opened or used.
Damaged or wrong items
If your order arrives damaged, or you receive a different product from the one you ordered, we will replace it or refund the full amount. The choice is yours. Send us a photo of the product and the packaging within 48 hours of delivery.
How to ask for a return
- Contact us on Messenger or through the Contact page. Include your order code or phone number, the product code (for example ASX-105) and, for damage, your photos.
- We review your request and reply with what happens next.
- Do not send anything back before we have agreed to the return.
When we approve a refund, we agree the refund method with you before we send it.
Cancellations
You can cancel an order before we dispatch it. Once an order has been dispatched, the return rules on this page apply.